Effective Date: 2024
At Codivv.com, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions under which we offer refunds and exchanges.
1.1 Physical Products: To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2 Digital Products: For digital products, refunds may only be issued in cases where the product is defective or not as described. Please contact our support team for assistance.
1.3 Services: Refunds for services are considered on a case-by-case basis. Please contact us directly to discuss your situation.
2.1 Return Request: To initiate a return, please contact us at support@codivv.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
2.2 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If the return is approved, we will process the refund to your original method of payment.
3.1 Processing Time: Refunds will be processed within 7 business days of receiving the returned item. Please note that the processing time may vary depending on your payment provider.
3.2 Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund, please contact us at support@codivv.com.
4.1 Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at support@codivv.com. We will arrange for a replacement or refund.
4.2 Exchange Process: For exchanges, please contact us with your order number and details of the product you would like to exchange. We will provide instructions on how to return the original item and process the exchange.
5.1 Final Sale Items: Certain items may be marked as final sale and are not eligible for return or refund. This includes, but is not limited to, clearance items and customized products.
5.2 Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash or other products.
If you have any questions about our Refund Policy or need assistance with your return or exchange, please contact us at:
Codivv.com Customer Service
Email: support@codivv.com
Phone: 0708350676